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Holiday Shipping Info

Will my order arrive in time for Christmas?

Look for this icon bow next to items while shopping to see your expected delivery date.

We won't be able to start processing your order until we receive full payment. Orders paid via check over $250 will be held for seven business days before order processing begins.

  • Services other than framing may require additional time.
  • Unforeseen circumstances such as weather could cause delivery delays.

While I was shopping, the site said I would get the item by Christmas. But when I added it to the cart, the date changed. What happened?

Delivery dates are based on the item selected, services added, payment method, order date, and location. During checkout, the following circumstances may cause the delivery date to change:

  • An item has gone out of stock
  • Payment method requires more time to process

There are several possible solutions:

  • Pay online with a credit card
  • Provide a valid email address at checkout so that we can email you regarding your order and payment status

What should I know about payment methods to ensure timely delivery?

We recommend using a credit card to ensure timely delivery.

Although we offer various payment methods depending on your location (including check, money order, and PayPal), we ship your items as soon as we receive full payment. Payment methods other than credit cards take more time to verify, which could delay your order. Please note that checks and money orders must be drawn on US funds. Checks in excess of $250 must be held for seven business days.

How will I know the status of my order?

Once your order is placed and your payment is received, we'll email you an order confirmation. We'll also send you an email when your item ships and keep you informed about any delays.

This is a gift. Do you include the price in the package?

No, the enclosed packing slip does not list pricing.

Can I send a personal message along with my gift?

Yes, we provide a field to enter a personal message during checkout. The message will appear on the packing slip delivered with your art. If you'd like to add a personal message after you've placed your order, you may do so by contacting our Customer Support Team before your order ships.

How do I use a coupon or promotion code from the catalog?

During checkout you'll see a field to enter a coupon or promotion code. Gift certificates can also be redeemed during the checkout process.

What is the return policy?

We always offer a 100% satisfaction guarantee, and we've extended this policy for Christmas. All items ordered between now and December 31, 2013 can be returned as late as January 31, 2014 for a full refund (excluding shipping fees and costs of return).

How do I buy a gift certificate?

A gift certificate is the perfect last minute gift! We send the electronic gift certificate to your recipient via email when you place an order on our site. The gift certificate can be redeemed immediately by entering a unique code during checkout.

Questions?

Please don't hesitate to contact us. We're here to help!