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Tracking your Order Status
You will need to have your Order Number and e-mail address used for that order.
Click here to track your order status.


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Tracking your Shipment
When your order ships, we will email you a Shipping Notification email. If tracking service is available, we include the tracking number in your Shipping Notification email (if you do not receive a tracking number, then tracking service is not available for your package). If your item ships via UPS, delivery will occur between Monday and Friday. If your item ships via FedEx, your delivery will occur between Tuesday and Saturday.

You may track your order on our website by clicking the Track Order link in the upper right corner and then entering your Order Number and email address.

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Return Instructions

The quality of your experience is our priority. In the event that you are not satisfied with any item, you many return it within 30 days of receipt for a replacement or refund for the price of the product. Shipping charges will not be refunded. See below to determine how to proceed based on your reason for return.

Reason for Return:
My order was damaged during delivery (or other quality concerns).
Easy Photo Return

If your order arrived in less than satisfactory condition, speed up your return by following these simple steps:

  1. Take a digital photo of your damaged product and the shipping container it arrived in (if damaged).
  2. Complete an Easy Photo Upload Form form by including your photos and indicating whether you would like a refund or a replacement.
  3. You will receive an email within 24-48 hours confirming that your photo return is being processed.
  4. If your photo return is confirmed, you do not need to mail back your order. We will process the refund or replacement based on your photos.

Please note: Easy Photo Return is available for most posters and art prints, including framed items, canvas, acrylic, and wood mounts. Easy Photo Return is not available for some items, including T-Shirts, Apparel, Tapestries, Hand Painted Art, and Limited Edition prints.

If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense before the return can be processed.

If you are unable to complete an Easy Photo Return form, or your order does not qualify for Easy Photo Return, please contact  Orders@allposters.com.


For International Returns, please contact Customer Support at International@allposters.com.

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Contact Us

E-mail:

Order & Customer Service Inquiries: Orders@allposters.com
Use this contact if you are a customer who has questions about an order or about placing an order.

Business Development: Business@allposters.com
Use this contact if you are a customer who has questions about an order or about placing an order.

Feedback/Suggestions: Suggestions@allposters.com
Use this contact if you want to give us feedback about AllPosters.com. Suggestions are always welcome.

Marketing:
Marketing@allposters.com
Use this contact if you wish to discuss a proposal regarding marketing, business development, or our affiliate program. Do not send confidential or proprietary information.

Merchandising: Merchandising@allposters.com
Use this contact if you are a product vendor who wishes to contact our merchandising team. If you are a new vendor, please send a catalog to the 'Merchandising Department' at our address below.

Affiliate Program: Affiliates@allposters.com
Use this contact if you have questions regarding our industry leading affiliate program.

Business & Trade Program: corpsales@allposters.com
Use this contact if you are a business customer looking for one-stop shopping and competitive pricing.

Mail:

Check Payments:
Order Processing
AllPosters.com
P.O. Box 742124
Los Angeles, CA 90074-2124
USA

Returns:

Returns
AllPosters.com
4000 Creekside Parkway, Unit C
Lockbourne, OH 43194
USA

Phone:

Corporate Headquarters
Corporate Phone +1 (510) 879-4700
Corporate Fax (510) 588-3915


Customer Service America
In English
U.S. Customers(Toll Free): +1(888)654-0143
Other International Customers: +1(919)277-2172
In Spanish
U.S. Customers(Toll Free): +1(866)707-7709
Other International Customers: +1(919)597-7014
In French
Customers in France: +1(919)277-2172
Canadian French Speaking Customers(Toll Free): +1 (919) 597-7015
Other French Speaking International Customers: +1(919)597-7015
Other International Customers: +1(919)597-7015
Customer Service Europe
In English
Customers in the UK: +44 (0) 20 8435 6555
Customers outside the UK: +44 (0) 20 8435 6555
In French
French Speaking Customers In France (Toll Free) : 01 70 70 96 61
Other European French Speaking Customers: +33 1 70 70 96 61
French Speaking Customers In Switzerland: +41 (44) 595 94 01
French speaking customers in Belgium: +32 (9) 277 94 21
In Spanish
Spanish Customers: +34 (0) 931 790 659
In German
German Speaking Customers In Germany: 089 1437 7605
German Speaking Customers Outside of Germany: +49 (0) 89 1437 7605
German Speaking Customers In Switzerland: +41 44 595 94 01
In Italian
Italian Customers: 045 4750666
Italian Speaking Customers In Switzerland: +41 44 595 94 01
In Dutch
Customers In Netherlands Phone:
Customers In Netherlands Fax: +31 478-511014
Dutch speaking customers in Belgium: +32 9 277 94 21

**Please note we are closed on the following holidays:
New Year's Day
Martin Luther King Jr. Day
Memorial Day
Independence Day
Thanksgiving Day
Christmas Day

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Top Questions for Customer Service:

Where's my Order & how do I track my shipment?
Click here to track your order.

Tracking your Shipment
When your order ships, we will email you a Shipping Notification email. If tracking service is available, we include the tracking number in your Shipping Notification email (if you do not receive a tracking number, then tracking service is not available for your package). If your item ships via UPS, delivery will occur between Monday and Friday. If your item ships via FedEx, your delivery will occur between Tuesday and Saturday.

You may track your order on our website by clicking the Track Order link in the upper right corner and then entering your Order Number and email address.

Where's my tracking number?
Package tracking services are not available for DHL WorldMail shipments, as these are delivered by air mail to the destination country/continent and then handled by the local postal system.

What does it mean when my order says "Processing"?
It means several things. We are processing your order for payment authorization; our warehouse staff is batching, picking and packing your order for shipment to you; or your order is being "staged" while we wait for an item to arrive so we can process your shipment.
Refer to our Shipping Rate Calculator to view order processing and delivery times for your order!

Where do I send my Check?

  1. Place your order on-line and select Pay by Mail with Check or Money Order
  2. Put your order # on the check, make it payable to AllPosters.com, drawn from a U.S. bank and payable in U.S. dollars
  3. Mail payment to:
    Order Processing Dept.
    AllPosters.com
    P.O. Box 742124
    Los Angeles, CA 90074-2124
    USA

What's the difference between a Poster and an Art Print?
Typically, the art print is printed on a higher grade of paper so it is thicker and often provides more texture.

Why are some Art Prints more expensive than others?
Most of the more expensive Art Prints, if they are not oversized, may be one or a combination of the following:

  • Signed by the artist-The artist's signature appears on the print.
  • Limited edition-The publisher or artist has released a limited amount of each print.
  • Serigraph- An Art Print that is printed through a silkscreen stencil. Each color requires a separate stencil and is printed with higher quality of ink.
  • Lithograph- An Art Print that has been produced by the process of putting designs or writing with a greasy material on stone, from which printed impressions are produced.

What if I cannot find what I'm looking for?
Be sure to review the section: Finding a Product.

If you still cannot find what you are looking for, it is most likely Out of Print and no longer available.

What's an original movie poster & a double-sided movie poster?
Generally, original movie posters have a limited print run and are only available for a short period of time. Original movie posters are often double-sided—with a mirror image of the print on each side.

What does H/C, S/N, and S/N/L/E mean?
H/C: A reprint of an original poster or print. The picture is printed in a black and white copy and then a professional artist hand-colors the picture. On occasion, the colors and shades may be subtly different from the original.

S/N: A print signed by the artist that colored the print.

S/N/L/E: A print that is signed by the artist that colored the print and is a limited edition.

How can I pay for an order?
During the checkout process, you will be presented with the payment options available to you based on your geographic location. Select the option that you are most comfortable with, provide us with the appropriate billing information and we will get your order off to you as soon as possible!

Pay On-line: Credit Card
Pay by Phone: Credit Card
Pay by Bill Me Later

Pay with PayPal
Pay by Mail: Check/Money Order*

*Check/Money Orders accepted on orders shipping to United States addresses only. Payments received for orders shipping outside the United States will not be accepted.

Can I use my bank/check card if it has a Visa/MasterCard logo on it?
Sure! Please remember, depending on your bank, an authorization on your card "holds" the funds and the amount authorized is not accessible to you.

When am I charged for my order?
You are charged when an item(s) ships to you. If you use a bank/debit card, understand that depending on your bank, an authorization on your card "holds" the funds and the amount authorized is not accessible to you and may appear as a "charge" in your account.

Do you accept PayPal?
Yes. Just select the PayPal option at check out to make a payment using your PayPal account. This payment option is only available on orders with a shipping address in the United States, Australia, Canada, France, Germany and the United Kingdom on orders totaling less than $ 250.00.

Do you accept, COD, or wire transfers? At this time we only accept credit cards (Visa, MasterCard, Discover and American Express) and checks or money orders drawn from U.S. banks and payable in U.S. dollars.

Why can't I frame certain posters or prints I find on your site?
The print or the combination of print, cropping, matting and molding is too big to frame. We can only frame combinations when the largest side is less than 114 centimeters and the smaller side less than 89 centimeters.
You can try to reduce the size by:

  • Cropping the print
  • Removing mats
  • Choosing a smaller molding
  • Selecting from our Oversized Mats

Can you frame or mount a print I already own but didn't purchase from your site?
Sorry, this service is not available at this time.

This is a gift, can I add a gift card & what if the package won't arrive in time?

During checkout you can indicate your order is a gift and write your own personal gift message. Your message will be printed on the packing slip and we will not include any prices on the packing slip. Additionally you can use our free E-cards. Simply find the image on our Web site and click on the "Send This Image as Free E-Card" link. You can use this free service to notify the recipient that the gift is on its way.

When I'm framing a print on your site, what does Crop & No Crop mean?
CROP: If you choose to use matting and your poster/print has a colored border it is typical to CROP the border and mat to the image edge. In such an instance the border and any associated text are removed, with the mat stopping right at the edge of the image. This means that the finished size will be smaller than the dimensions listed for the print.

Matted to Image Edge
NO CROP: If you choose matting and your poster/print has colored border, the border will show and your mat and frame will be fitted to the outside edge of the printed paper. This means that the finished size will be closer in size to the dimensions listed for the print.

Matted to Print Edge

What is priority processing?
You will receive priority processing if you select Expedited or Overnight shipping during checkout. This means that your order will move to the front of the line to be handled immediately. Depending on the item(s) you order, this can reduce your processing time by up to 3 days, thus allowing your package to be shipped out faster.

How will I know when my order ships?
When your order ships, we will e-mail you a Shipping Confirmation. If tracking service is available, we include the Tracking or Airway Bill number in your Shipping Confirmation e-mail (if you do not receive a tracking or Airway Bill, then tracking service is not available for your package).Note that orders are shipped/delivered only Monday –Friday. Delivery estimates do not include weekends.

This is a gift, is the recipient going to see the costs & can I add a gift note?
During checkout you can indicate your order is a gift and write your own personal gift message. Your message will be printed on the packing slip and we will not include any prices on the packing slip. Additionally you can use our free E-cards. Simply find the image on our Web site and click on the "Send This Image as Free E-Card" link. You can use this free service to notify the recipient that the gift is on its way.


How is my order packaged?

The quality of your shipment is our priority and the materials we use to package our products reflect our commitment:

Rest assured, if your order contains a combination of these items, they will ship separately in the appropriate packaging, and you will not be charged additional shipping.

Posters and Art Prints:
Rolled with protective wrapping paper and packaged in a cardboard tube.

Glossy Photos and Photo Cards:
Packaged and protected in a flat 23 cm x 30 cmstandard cardboard envelope.

Decorative Mirrors, Canvas Transfers, Mounted Items and Framed Items:
Covered with protective wrap and packaged in a durable cardboard box.

Gift Packaging:
During checkout you can indicate your order is a gift and write your own gift message. Your message will be printed on the packing slip and we will not include any prices on the packing slip. At this time we do not offer gift wrapping service.

What if there's a problem with my order? How do I return it?
The quality of your experience is our priority. In the event that you are not satisfied with any item, you many return it within 30 days of receipt for a replacement or refund for the price of the product. Shipping charges will not be refunded. See below to determine how to proceed based on your reason for return.

Reason for Return:
My order was damaged during delivery (or other quality concerns).
Easy Photo Return
If your order arrived in less than satisfactory condition, speed up your return by following these simple steps:
  1. Take a digital photo of your damaged product and the shipping container it arrived in (if damaged).
  2. Complete an Easy Photo Upload Form form by including your photos and indicating whether you would like a refund or a replacement.
  3. You will receive an email within 24-48 hours confirming that your photo return is being processed.
  4. If your photo return is confirmed, you do not need to mail back your order. We will process the refund or replacement based on your photos.

Please note: Easy Photo Return is available for most posters and art prints, including framed items, canvas, acrylic, and wood mounts. Easy Photo Return is not  available for some items, including T-Shirts, Apparel, Tapestries, Hand Painted Art, and Limited Edition prints.

If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense before the return can be processed.

If you are unable to complete an Easy Photo Return form, or your order does not qualify for Easy Photo Return, please contact  Orders@allposters.com.


For International Returns, please contact Customer Support at International@allposters.com.


Do you ship to my country?

We ship almost everywhere in the world! When you are placing an order, on the "Shipping Information" page where you enter your name and address, you can select your country from the drop-down list. If your country is not listed, then we are unable to ship to that location.

How do I remove myself from your email list?
If you are no longer interested in our PosterClub newsletters or other special announcements, you may opt out of receiving marketing emails by clicking this link or emailing from the subscribed email address to Requests@allposters.com with REMOVE in the subject line. Your request will be processed within 7 business days and thereafter we will only contact you as is necessary for the treatment of your orders.

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